Shipping

 

The shipment will be prepared in one business day and will be sent during office hours to the address referred by the client, which may be different from the client’s habitual residence, and may be sent to the client’s place of work or even to a third party to whom the client wishes to give a gift.

We currently ship your orders in Spain, Germany and the United Kingdom.

The delivery time referred to on the website is merely indicative, as it will depend on the availability of the product. However, Fytocina S.L. will take the appropriate measures to ensure that delivery deadlines are met and that they occur within the indicated period.

Orders placed on working days, as long as there is stock available, will be received within 48-72 hours, depending on the time of purchase (before 3 p.m. the order will be taken on the same day) and the delivery method chosen. For these purposes, it is understood that the working days are from Monday to Friday, from the moment the order is sent.

As soon as we have prepared the order, we will send you an email informing you of the shipment number so that you can track the order through the carrier’s website.

Transportation is arranged by Amazon’s logistics service.

The risk of loss or damage to the purchased merchandise will be transferred to the Customer, from the moment of delivery of the product and its physical possession.

 

Returns

 

These are the Terms and Conditions relating to the CUSTOMER’S RIGHT TO RETURN AND EXCHANGE OF PRODUCTS that regulate the contractual relationship for the acquisition of products that Fytocina S.L. offers in its online store.

1. FYTOCINA offers a return policy in accordance with the consumer protection laws of the European Union. Therefore, even if the products purchased by the Customer are received by the Customer in perfect condition, if the Customer is not satisfied with any of the products, they may exchange or return them. In case they are returned, the Customer will receive a refund of the price of the products within 14 working days of receipt of the products returned by FYTOCINA In case you want to exchange them, you will have to pay the difference if the price of the returned product is lower than the new one. If, on the other hand, the returned product is superior to the new one, FYTOCINA will refund the difference within 14 days. In any case, the Customer will be responsible for the shipping costs of the return.

2. In addition, in order for the return to be accepted by FYTOCINA

– The Customer must notify FYTOCINA of their intention to return the products by sending an email to happy@fytocina.com.

– Products must be returned in their original box/package. For health reasons, the customer must send us an image of the product verifying that it remains sealed and that it has not been opened.

– Products must be returned within 14 working days from the date of receipt of the order by the Customer.

– The products cannot have been used. If the product is wrapped in transparent paper, this paper cannot be opened.

3. If you receive a product with a manufacturing defect, defect or that is incorrect, please contact happy@fytocina.com where we will inform you of the procedure to follow, so that we can proceed with the return. . FYTOCINA will be responsible for the return of the order and the merchandise received must be in its original packaging, in perfect condition and with proof of purchase. Once the goods have been received, and after checking their condition, the Customer will be able to choose between the full return of their order (which will be made within 14 working days following the date of receipt of the order by FYTOCINA receiving the same product again. (within 24/72 hours) or by making an exchange with another product. In the latter case, the Customer must pay the difference if the price of the returned product is lower than the new price. If, on the other hand, the returned product is superior to the new one, FYTOCINA will refund the difference within 14 days. In any case, whether the Customer decides to receive the same product again or exchanges it for another, FYTOCINA will also bear the shipping costs of this new delivery.

3. It is not possible to return or exchange a purchased product when it is a flash sale/promotion, except if the product is damaged by transportation or the product has a defect of origin. In this case, clause 2 applies.

Thank you for your trust and have a great day!

The Fytocina Team